Frequently Asked Questions-

Color/Cur FAQ

  • How do I make an appointment?

    -To book a hair appointment, please call us at 603-459-3367 and leave a message and a member of the team will get back to you as soon as possible.

    -To book any wedding service, please EMAIL ONLY our coordinator at sheargenius55@gmail.com

    -Please remember that when we are with guests, we will be unable to come to the phone and will need to call you back during down times, which can be a delay. You can reach out to your stylist directly on our DaySmart App for one on one communications. Jessica, Jason, and Micha must be contacted directly.

  • Do you accommodate Walk-In appointments?’

    - At this time, we may not be able to accommodate a walk-in appointment. Most of the staff will be working on weddings and unavailable. Jason may be able to accommodate Walk-ins, but be prepared to wait for scheduled clients to be finished.

  • Can I get a quote on Color pricing?

    -At this time we do not provide over the phone or email quotes. For an accurate quote, we require a consultation so we can see your hair and go over your hair history and look at your goal photos in order to properly manager your expectations.

  • How do I order a gift card?

    -At this time we only do in person Gift Cards. Gift cards for Jessica, Jason, and Micha must be purchased directly through them, and Salon gift cards will not be honored with them.

Wedding FAQ

  • How should I prepare for my Wedding Trial?

    -1. Please bring photos of looks you like and don't like. We want to get a sense of your style, and visuals are always helpful! You can check our reviews and photos on any of our social media platforms> www.5DiamondSalon.com IG @5Diamondsalon Facebook, Wedding Wire, and The Knot.

    2. Don't be afraid to speak up! If there is something you love or hate, please let the artist know. Any Concerns or changes MUST be discussed during the trial before leaving. It is not confrontation, it is communication and we need this in order to be able to properly serve you and your needs. We will never be offended to make any changes you may want. We are here for YOU and your happiness.

    3. If you have any hair accessories, your welcome to bring those along to get a full idea of the style.

    4. Its great to get loved ones opinion. Feel free to bring someone to help give you feedback and support. At this time, we ask you bring only one loved one to ensure social distancing and space with other guests in the salon.

    5. Please arrive a few minutes before the start time of the appointment. The artists will do a quick consolation with you before getting started.

    6. Please arrive with CLEAN 100% dry hair. For makeup please arrive with a cleansed face and tweezed eyebrows if your looking for a sharp brow.

  • How do I pay for my wedding?

    -We collect wedding payments on the wedding day. You are welcome to pay in advance. We accept cash and check ONLY.

  • Will the artist at my trial be the same person on the wedding day?

    -Yes. There will be a lead artists appointed to your wedding. The trial day and wedding date will be the same stylist unless in the event the artist has COVID, in which a replacement artist will be sent.

  • When should I book my trial?

    -We suggest booking a trial as soon as possible. Our weekends are FULLY booked May-mid November, so we ask that you book your trial End of November-April if you need a weekend date. If a Weekday is ideal, we are very flexible year round Tues-Thur and most Fridays (as long as we do not have a wedding already booked).

    -You can book your trial 1 year in advance to 2 months in advance. There is not set requirement. Our team will take photos & notes to prepare to replicate the look on the wedding date.

  • What is too early to book my wedding?

    -There is not time too early to book. We start booking 2 years in advance and become fully booked in peak season 6-12 months in advance.

  • How do I get my wedding hair and makeup timeline?

    -A copy of the photographers timeline MUST be sent to the coordinator. Once we have that, we will finalize the services and create a detailed timeline for you to review. No changes can be made after 14 days prior to the wedding.

  • What if I don’t know who will be getting services on the wedding day?

    -It is important to have as close to accurate count of services as possible when booking. We use this to determine how many stylists will be needed for the wedding day. Once we get completely booked, we won’t be able to add on large amounts of services last minute. (Example> If we expect 6 hair makeup, but then 4 more people end up wanting hair and makeup, we may not be able to accommodate everyone, depending on the staffing we have blocked off)

    You can make minor changes though, so you’re not locked into the services 100% until closer to the wedding day. If one or 2 people need to add on or be taken off we can accommodate that no problem!